Repairs to your safe covered under your warranty should not be performed without the pre-authorization of a Liberty Safe customer service representative.
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You will be required to provide the serial number and proof of ownership if you have not sent in your warranty card. If you encounter a problem that falls under the warranty coverage, simply call one of our Customer Service Representative's at (800) 247-5625, press 4. Please read carefully the safe warranty that accompanied your safe. Slide the two ears counterclockwise to the 12 o'clock position. Verify the door is open all of the way and the bolts are extended to their locked position. There are two ears (tips) on the plate that are positioned between 12 and 2 o'clock.Locate the spindle plate that rests against the safe door, directly behind the keypad.Slide the keypad housing away from the door (similar to changing the batteries).Open the door all of the way and extend the bolts.Then replace the battery tray and enter your code a few times until lock begins to lock. To improve battery contact, remove the battery tray and bend down the thin metal contact tabs located inside the battery tray compartment at the top.
For single battery keypads, the battery may not be making good contact with the keypad terminals.Follow the battery replacement procedure in this manual. If the lock "chirps" when keys are pressed, but it will not open, the batteries may be drained to the point that they will not operate enough to lock the lock.
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